Privacy Policy

Effective Date: 3 June 2025
Company Name: Redefine 2024 Limited
Trading As: Redefine Clothing UK
Website: www.redefine-clothing.co.uk

1. Introduction

Redefine 2024 (15669225) (“we”, “our”, or “us”), trading as Redefine Clothing UK, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Who We Are

Redefine 2024 is a private limited company registered in the United Kingdom. We operate exclusively online, selling clothing and related products directly to customers via our website.

Contact Details:
Email: sales@redefineclothing.co.uk
Registered Address: Kincragie, Over Ross Street, Ross-On-Wye, Herefordshire, HR9 7AU

3. What Data We Collect

We may collect and process the following types of personal data:

1. Personal Identification Information

• Full name
• Email address
• Phone number
• Billing and shipping address

1. Payment Information

• Payment card details (processed securely via third-party payment processors)
• Transaction history

1. Technical Data

• IP address
• Browser type and version
• Device information
• Cookies and usage data

1. Marketing Preferences

• Your preferences in receiving marketing from us

4. How We Collect Your Data

We collect data when you:

• Visit our website
• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us via email or contact form
• Interact with our ads or social media

We also use cookies to enhance user experience—see our Cookie Policy for more details.

5. How We Use Your Data

We use your data for the following purposes:

• To process and fulfil your orders
• To manage your account
• To communicate with you about orders, issues, or queries
• To send you marketing communications (if opted-in)
• To improve our website and services
• To comply with legal obligations

6. Legal Basis for Processing

We rely on the following lawful bases:

• Contractual necessity – to fulfil your order
• Consent – for email marketing
• Legal obligation – for tax and accounting records
• Legitimate interests – to improve our services and prevent fraud

7. Sharing Your Data

We do not sell your personal data. However, we may share it with trusted third parties to operate our business, including:

• Payment processors (e.g., Stripe, PayPal)
• Delivery services (e.g., Royal Mail, DPD)
• IT service providers
• Marketing platforms (if consent is given)
• Legal or regulatory authorities when required

All third parties are required to keep your data secure and use it only for the specified purpose.

8. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law (e.g., for tax purposes, usually 6 years).

9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time (for marketing)

To exercise these rights, contact us at: sales@redefineclothing.co.uk

10. Security of Your Data

We implement appropriate technical and organisational measures to secure your personal data, including encryption, secure payment gateways, and limited access.

11. International Transfers

We do not transfer your personal data outside the UK or EEA unless adequate safeguards are in place, such as Standard Contractual Clauses or UK adequacy decisions.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. Please read their privacy policies separately.

13. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from children.

14. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Privacy Officer – Redefine 2024
Email: sales@redefineclothing.co.uk
Address: Kincragie, Over Ross Street, Ross-On-Wye, Herefordshire, HR9 7AU

16. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113